SMS for E-commerce and Retail

Whether you are a retail professional, customer service representative or you own an e-commerce business, SMS can help improve customer experience.

Case Study: Glam Corner

Glam Corner is Australia’s largest online designer fashion rental business. Whether you need something chic for a night out, an elegant gown for a formal, or a beautiful dress for a friend’s wedding, Glam Corner provides a unique fashion experience for any occasion.

Services: SMS API, SMS Reminders, SMS Marketing, SMS Alerts

Case Study: Tiny Polkadots

Tiny Polkadots is a speciality retailer which provides perfect gifts for babies, boys, and girls. They see childhood as a time of exploration, learning and having fun. All of our children’s products, toys, and clothing are carefully selected with this in mind.

Service: Sequencer - SMS Automation

Industry Inspiration: The Gap

The Gap is a global fashion retailer with 3000+ stores across the world. They specialise in the affordable space and focus on designing comfortable every-day wear. With Black Friday around the corner, which is the busiest and most lucrative day in the retail industry - The Gap needed to find a way to stand out.

Preferred Solutions: SMS Alerts

Recommended SMS Services

2 Way SMS

• Use keywords to vote for new products or services
• Get instant feedback from clients
• Lead Engagement via 2 Way SMS

Alerts

• Sale alerts for flash promotions
• Product inventory or delivery notifications

Customer Support

• Offer customers a quick and easy way of sending inquiries
• Can also be connected directly with Zendesk

Event Management

• Get RSVPs for new product launches
• Communicate with staff or volunteers through a group SMS chat (multiple chats can be created to separate groups)

Marketing

• Get your customers excited with new products coming soon
• Ramp up engagement with SMS competitions

Orders and Deliveries

• Status reports at every stage
• Delivery confirmations
• Invoicing

Reminders and Appointments

• To help manage sale representatives meetings
• For event attendees

Security and Identification

• Confirm user accounts via text

Additional Resources

• Spotted: How these 10 brands are using SMS
• Here’s how 12 businesses are using SMS to talk to their customers
• SMS Templates: E-commerce User Experience