If you're running an online store using WooCommerce, consider using this new Zapier integration to help you automatically send SMS notifications to your customers when their order status changes.
- Order confirmations
- Dispatch notifications
- Shipment notifications
- Arrival notifications
- Delivery failure notifications
What makes these notifications so important?
SMS notifications help provide a great customer experience—improving your customers' perception of your brand and products. Here are some interesting stats from a survey conducted by MyCustomer:
- 96% of shoppers would shop with a retailer again if the delivery experience was positive
- 82% of shoppers said it was important that retailers communicate every fulfilment and delivery stage
- 88% of shoppers track the status of their online order
- 45% of shoppers track their order status by SMS / phone
- 81% of shoppers track their order status 2-3 times during the fulfilment process
Benefits of SMS delivery notifications
- Improves your customer experience and retention. Notifications help improve customer satisfaction and build trust—encouraging your customers to come back for more.
- Reaches your customers quickly. SMS boasts a 98% open rate, and 90% of SMS messages are read within the first 3 minutes upon being received.
- Keeps your business on top of mind. Notifications get your brand in front of your customer's eyes several times throughout the delivery journey.
- Primes your customers for future campaigns. Customers will naturally become more familiar with your text messages, making your next SMS marketing campaign more appealing.
- Gathers feedback. Add poll questions in one of your notifications to get feedback and include a coupon for their next purchase.
If you need help with this integration, feel free to contact us.
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