9 SMS templates to drive your automotive business forward
Competition is tough in the world of car dealerships and auto repair shops. SMS templates are a great way to stand out from the crowd, market your business, provide customer service, and manage your administrative duties.
Marketing your business
Use SMS marketing to reach your clients directly, no matter where they are.
Promotional offers
Often the only thing standing between a customer and their dream car is the price tag. Get them over the line by sending SMS promotions on optional car modifications or a new car you have on the lot.
Hey [Name],
With summer fast approaching, you can now get [Percentage] off our window tinting services! Book before [Date] at: [Website].
Opt-out reply STOP
New car unveiling
Car junkies will appreciate receiving SMS notifications of the newest cars that hit the floor at your dealership.
Hi [Name],
We now have the brand new [Car Model] at [Dealership Name]. Book a test drive today at [Website].
Opt-out reply STOP
Keeping appointments on track
Repair status updates
Use SMS to send customers updates on the progress of their repair or to notify them when their vehicle is ready to pick up.
Hi [Name],
Happy days! Your vehicle is now ready to pick up. Please make sure to collect by [Date]. Have questions? Reply here.
Opt-out reply STOP
Time-sensitive reminders
It’s important for your customers to get certain maintenance jobs done on time - use SMS reminders to prompt customers to schedule their routine service and stay safe.
Hi [Name],
Our records show that your vehicle’s last oil change was on [Date]. We recommend booking an appointment before [Date]: [Website].
Opt-out reply STOP
Appointment reminders
Make sure customers show up to their service or appointment on time with automatic SMS reminders a day or two in advance, with the option to confirm or cancel.
Hi [Name],
This is a reminder that you have an appointment at [Business Name] on [Date]. Please reply YES to confirm or NO to cancel.
Take care of your customers
Prioritising customer care is the best way of earning good karma, winning repeat customers, and enjoying word-of-mouth marketing.
Customer service enquiries
By texting your virtual mobile number, customers can send through quick questions about their payments, contract, and more while they go about their day.
Hi [Name],
Thanks for your message! A [Business] service agent will be in touch with you shortly.
Survey and feedback prompts
After a customer has visited your auto repair shop or dealership, you can send them a quick survey via text to get valuable feedback.
Hi [Name],
We pride ourselves on our stellar customer service, and value your opinion. How would you rate the service you experienced today out of 10?
Birthdays or vehicle anniversaries
Why not make things fun by sending a friendly text to customers on their birthday or their car’s birthday (the anniversary of their vehicle purchase)?
Hey [Name],
On this day last year, you purchased your [Car Model]! We hope you’re celebrating its first birthday in style.
Opt-out reply STOP
Send emergency alerts
When dealing with vehicles, safety is of the utmost importance.
Car or parts recall
Occasionally, a vehicle model or part of a vehicle will be recalled by the manufacturer. Keep your customers safe by immediately informing them via an SMS alert.
Hi [Name],
We regret to inform you that [Brand] tyres have been urgently recalled due to a defect. Please call [Phone Number] to discuss your options.
