Enhance your customer support via SMS with Zendesk

Enhance your customer support via SMS with Zendesk

Did you know you can receive and respond to support tickets through SMS with our Zendesk integration? Whether you’re on the run, or away from your desktop, respond to client inquiries instantly. Resolve urgent enquiries faster than before.

“The rise of on-demand services and an increasingly mobile customer base makes this channel important for businesses,” said Ryan Nichols, general manager of Zendesk Voice. “SMS lets businesses connect with their customers wherever they are in an extremely personal way.”

— Ryan Nichols, GM of Zendesk

Set Up Steps

Setting up our Zendesk integration is easy, just follow these 4 easy steps:

  1. Set up a virtual number
  2. Forward your messages to Zendesk
  3. Create a Zendesk Target to send SMS
  4. Enable notifications with Zendesk triggers

Click the link below to get step-by-step instructions.